Clinical Topics & Methods Category

De-Escalation Skills for Helping Professionals

1.5 CE Hour
242 members have taken this course

Updated 19 days ago. Consider reviewing the exam questions below before taking the exam.

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About the Course

What are the best ways to respond to someone who is upset? Knowing how to manage an escalated individual can make the difference between a situation calming down or escalating. This workshop will summarize the key factors that lead to escalation in people. Learners will discover methods to successfully de-escalate other people in a safe manner. Case studies and video clips will explain the value of approaching de-escalation in a responsible manner.

This course is based on the recorded webinar, De-Escalation Skills for Helping Professionals created by Diane Bigler, LCSW, LSCSW et al. in 2025.

Publication Details

Publication Date: First Feb 2025

Course Material Author

Diane Bigler, LCSW, LSCSW

Diane Bigler, LCSW, LSCSW authored the material only, and was not involved in creating this CE course. They are identified here for your own evaluation of the relevancy of the material this course is based on.

Target Audience

Counselors, marriage and family therapists, psychologists, and social workers. This course is appropriate for intermediate and above levels of knowledge.

Learning Objectives

After taking this activity, you should be able to:

  1. 1 Summarize at least five key factors that lead to escalation in individuals.
  2. 2 Discover more than three methods for safely de-escalating individuals in a crisis.
  3. 3 Summarize de-escalation best practices.

Disclosure to Learners

CE Learning Systems adheres to the ACCME's Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CE activity – including faculty, planners, reviewers, or others ― are required to disclose all relevant financial relationships with ineligible entities (formerly known as commercial interests).

The following relevant financial relationships have been disclosed by this activity's planners, faculty, and the reviewer:

Planners and Reviewers

The planners of this activity have reported that they have no relevant financial relationships.

Material Authors

There are no known relevant financial relationships to disclose.

Commercial support

There is no commercial support for this distance-learning course.

Michigan Certification Board for Addiction Professionals (MCBAP)

1.5 CE credit hour
Eligible until May 31st, 2026
Michigan Certification Board for Addiction Professionals approves AddictionCounselorCE.com as an approved provider for continuing education courses.
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Florida Certification Board (FCB)

1.5 CE credit hour
Eligible until Dec 30th, 2027
Impact CE, a service of CE learning Systems, is approved by the Florida Certification Board (FCB) to offer continuing education programs (Provider # 5069A).
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NAADAC, the Association for Addiction Professionals (NAADAC)

1.5 CE credit hour
Eligible until Sep 29th, 2026
This course has been approved by CE Learning Systems, service provider of Impact CE, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #192243, CE Learning Systems is responsible for all aspects of their programming.
More Info
NAADAC Approved Education Provider

Course Material

This material is included for free with an annual or lifetime membership or individually for $15.00.

This course material is published by Diane Bigler. For your convenience, has partnered with Diane Bigler to make it available for purchase right here.

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Recorded Webinar

Handouts

Presentation Slides

References

Bibliography

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Exam Questions

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$28.50
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Course Details

1.5 CE Hours
Recorded Webinar
Course 103775

Profession Group

  • Behavioral Health
  • Addictions

Related Topics

Safety

Availability

This course is available until Jul 24th, 2035.

Frequently Asked Questions

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