At CE Learning Systems we're committed to providing a great experience for completing your CE courses. If you have questions or concerns about a purchase, please don't hesitate to contact us. We're here to help!
For 90 days after the date of your membership purchase, if you try a self-paced course and don't like it we will refund your membership purchase, no questions asked. If you have taken more than 1 self-paced course, or if you have attended a live course/event, and change your mind within the 90 days, we'll happily refund your purchase minus the individual cost of the courses completed and ticket cost for events attended.
A membership purchased in conjunction with a curriculum for initial credentialing is refundable only if no more than one course has been completed.
Live event registration purchases are not eligible for a refund, but can be transferred to a different event. Please contact our support team for assistance with changing your registration.
Purchase a self-paced is fully refundable if you have not taken the course exam. If you have taken the course exam, regardless of pass/fail status, the purchase is no longer refundable.
CE Learning Systems LLC is fully committed to conducting all activities in strict conformance with the ethical principles of professional associations that approved our organization to offer continuing education. We will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants.
The monitoring and assessment of compliance with these standards will be the responsibility of our organizational staff, and if needed, in consultation with continuing education advisory members. Our social work consultant is made aware of and involved in the grievance resolution process for all social workers.
While CE Learning Systems goes to great lengths to assure fair treatment for all participants and prevent potential problems, there will be occasional issues that come to the attention of staff that require intervention or action on the part of staff or the continuing education administrator. The following steps should serve as a guideline for handling such grievances.
All staff persons are encouraged to immediately resolve grievance issues to the satisfaction of the participant. If needed, staff may consult with the administrator or other advisory CE members.
Participants of our course can also direct all complaints to our staff, who can be reached calling toll free at 888-459-1680 or by email support@impactce.com.
The administrator will evaluate all grievances and take any necessary corrective action, which may include:
All complaints are carefully and regularly considered for course and service enhancement.
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