Consulting, Workplace Category

EAP Critical Incident Response: A Multi-Systemic Resiliency Approach

6 CE Hours
214 members have taken this course
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About the Course

Providing crisis intervention in workplaces requires an ability to integrate four systems: the organization and its leadership, employees and their well-being, the EAP and its standard of care, and you the responder. A workplace reaching out needs help in pivoting from chaos and disruption to stability and optimism. You will learn the clinical foundations of stress reactions, bereavement and resilience. Then, learn to apply interventions based on grounded research to assist organizations and their employees within the EAP framework. This course integrates interventions and concepts from Psychological First Aid, Cognitive Therapy, Solution Focused Brief Therapy, and Positive Psychology to help move the individual and organization towards recovery.

Please Note The online portion is followed by a live, 1 hour coaching session designed to integrate concepts into practical application in the field. This training meets the needs to become a crisis responder for Crisis Care Network.

This course is based on the recorded webinar, EAP Critical Incident Response: A Multi-Systemic Resiliency Approach created by Robert Intveld, LCSW in 2013.

Publication Details

Publication Date: 3rd Edition 2013

Course Material Author

Robert Intveld, LCSW

Robert Intveld, LCSW, has been in the EAP and Critical Incident Response field since 1991. His first major response was the first bombing of the World Trade Center in 1993. His continued interest in EAP response work brought him to responding to such incidents as the shooting at Columbine, HS, Bombing in OK City, Crash of Egypt Air Flight 990, Events of 9/11 in NYC, Katrina, Gulf Oil Spill, Shooting in Tucson, Hurricane Sandy, and most recently, the shooting at the elementary school in CT. In between these events, Robert has assisted in hundreds of bank robberies, employee deaths, layoffs and tragic accidents. It wasn't until after the events of 9/11 did Robert begin to develop online trainings and Robert Douglas and Associates was born.

Robert Intveld, LCSW authored the material only, and was not involved in creating this CE course. They are identified here for your own evaluation of the relevancy of the material this course is based on.

Course Creator

Tyler Gibson

Target Audience

This course is recommended for health care professionals; especially psychologists, counselors and social workers who seek knowledge about providing crisis intervention in the workplace. It is appropriate for an intermediate level of participants' knowledge.

Learning Objectives

After taking this activity, you should be able to:

  1. 1 Demonstrate the necessary skills to enter a variety of workplaces and provide crisis intervention to the employees, leadership, and the organization as a whole.
  2. 2 Demonstrate how to assume a consultative role as an Employee Assistance Program professional when responding to a critical incident that has impacted a workplace.
  3. 3 Explain how to accurately assess employee and organizational impact.
  4. 4 Identify the various types of onsite interventions and under what circumstances to use them.
  5. 5 Describe how to move from organizational distress to creating an environment of stability and optimism.

Disclosure to Learners

CE Learning Systems adheres to the ACCME's Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CE activity – including faculty, planners, reviewers, or others ― are required to disclose all relevant financial relationships with ineligible entities (formerly known as commercial interests).

The following relevant financial relationships have been disclosed by this activity's planners, faculty, and the reviewer:

Planners and Reviewers

The planners of this activity have reported that they have no relevant financial relationships.

Material Authors

There are no known relevant financial relationships to disclose.

Course Creator

Tyler Gibson – There are no known relevant financial relationships to disclose.

Commercial support

There is no commercial support for this distance-learning course.

Use our CE Approvals tool to look up your state requirements and how can help you meet them, or log in to your member account to show approvals relevant to your licensure.

Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (FL CSW, MFT, MHC)

6 CE credit hours
Eligible until Mar 27th, 2027
Impact CE, a service of CE Learning Systems, is approved by the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (Provider # 50-315).
More Info

Florida Board of Psychology

6 CE credit hours
Eligible until Mar 31st, 2031
Impact CE, a service of CE Learning Systems, is approved by the Florida Board of Psychology (Provider # 50-315).
More Info

EAP Critical Incident Response

EAP Critical Incident Response

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