Cultural Intelligence CQ: Navigating Cultural, Identity, and Generational Differences in Teams - Background Image
Live Event

Cultural Intelligence: Navigating Cultural, Identity, and Generational Differences

Fri, Jan 23rd, 2026
12:00pm – 3:15pm US Eastern Time
$67

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Event Details

Fri, Jan 23rd, 2026
12:00pm – 3:15pm US Eastern Time
(9:00am – 12:15pm US Pacific Time)
3 CE Hours
Live Event

About the Event

This session introduces the Cultural Intelligence (CQ) framework as a practical model for navigating cultural, generational, and identity-based differences in professional and interpersonal settings. Participants will explore how cultural values, lived experiences, and generational contexts shape communication styles, expectations, and approaches to collaboration.

Through a CQ-informed lens, the presentation will examine common sources of misunderstanding and conflict across identities and age groups, with an emphasis on increasing awareness, adaptability, and perspective-taking. Attendees will leave with concrete strategies and tools to support more effective communication, reduce friction, and foster respectful, collaborative relationships across diverse cultural and generational contexts.

Live Event This is a live online event. It will be conducted via Zoom Webinar.

Live Event Instructor

Brandon Jones

Brandon Jones

Brandon is the Executive Director of Minnesota Association for Children’s Mental Health. He specializations in Adverse Childhood Experiences (ACEs), Historical and Intergenerational trauma, Social/Emotional Intelligence (EQ), Leadership, and Diversity, Equity, and Inclusion. Brandon holds a B.A. in Sociology from the University of Minnesota, a Masters in Community Psychology from Metropolitan State University, and a Masters in Adlerian Counseling and Psychotherapy (MFT) from Adler Graduate School. Brandon is Intercultural Development Inventory (IDI) Qualified Administrator. Brandon is Bush Foundation Leadership Fellow (2013) and Professor graduate and undergraduate studies. He lives by the motto of “Live life with Purpose on Purpose.”

Target Audience

This educational activity is intended for an interprofessional audience of healthcare providers, including psychologists, social workers, counselors, MFT's, nurses, and dietitians.

Learning Objectives

After taking this activity, you should be able to:

  1. 1 Describe the core components of the Cultural Intelligence (CQ) model and their relevance to cross-cultural and cross-generational interactions.
  2. 2 Describe how generational influences and cultural identities impact communication styles, values, and expectations.
  3. 3 Apply CQ-based strategies to navigate cultural, generational, and identity-related misunderstandings or conflicts.
  4. 4 Implement practical tools that support effective communication and collaboration across diverse age groups and cultural contexts.

Disclosure to Learners

CE Learning Systems adheres to the ACCME's Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CE activity – including faculty, planners, reviewers, or others ― are required to disclose all relevant financial relationships with ineligible entities (formerly known as commercial interests).

The following relevant financial relationships have been disclosed by this activity's planners, faculty, and the reviewer:

Planners and Reviewers

The planners of this activity have reported that they have no relevant financial relationships.

Faculty

There are no known relevant financial relationships to disclose.

Course Creator

Brandon Jones, MA – He receives recording royalties for this presentation.

Commercial support

There is no commercial support for this distance-learning course.

Use our CE Approvals tool to look up your state requirements and how can help you meet them, or log in to your member account to show approvals relevant to your licensure.

Joint Accreditation (JA)

3 Social Worker CE credit hours Cultural Competency
3 Psychologist CE credit hours General
3 AMA PRA Category 1 CE credit hours General
3 Nursing CE credit hours General
3 Dietetic CPEU CE credit hours General
Eligible until Jan 23rd, 2026
In support of improving patient care, CE Learning Systems, LLC, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
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Logo: Jointly Accredited Provider (tm) - Interprofessional Continuing Education

American Psychological Association (APA)

3 CE credit hours Cultural competency
Eligible until Jan 23rd, 2026
Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs.
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Logo: American Psychological Association

Association of Social Work Boards (ASWB ACE)

3 CE credit hours Cultural competency
Eligible until Jan 23rd, 2026
As a Jointly Accredited Organization, CE Learning Systems LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 3 cultural competency continuing education credit(s).
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Logo: ASWB ACE approved continuing education

National Board for Certified Counselors (NBCC)

3 CE credit hours
Eligible until Jan 23rd, 2026
CE Learning Systems has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 5951. Programs that do not qualify for NBCC credit are clearly identified. CE Learning Systems is solely responsible for all aspects of the programs. 3 NBCC hour(s) awarded.
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Logo: Approved Education Provider - NBCC

NAADAC, the Association for Addiction Professionals (NAADAC)

3 CE credit hours
Eligible until Jan 23rd, 2026
This course has been approved by CE Learning Systems, service provider of Impact CE, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #192243, CE Learning Systems is responsible for all aspects of their programming.
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NAADAC Approved Education Provider

American Nurses Credentialing Center (ANCC)

3 CE credit hours Cultural competency
Eligible until Jan 23rd, 2026
More Info

Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (FL CSW, MFT, MHC)

3 CE credit hours
Eligible until Mar 27th, 2027
Impact CE, a service of CE Learning Systems, is approved by the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (Provider # 50-315).
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Florida Certification Board (FCB)

3 CE credit hours
Eligible until Jan 23rd, 2026
Impact CE, a service of CE learning Systems, is approved by the Florida Certification Board (FCB) to offer continuing education programs (Provider # 5069A).
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Florida Board of Psychology

3 CE credit hours
Eligible until Dec 31st, 2036
Impact CE, a service of CE Learning Systems, is approved by the Florida Board of Psychology (Provider # 50-315).
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Florida Board of Nursing

3 CE credit hours Cultural competency
Eligible until Jan 23rd, 2026
CE Learning Systems, LLC has been approved by the Florida Board of Nursing, Provider number: 50-315. Nurses completing course 20- receive 3 credit hours. Certificate must be retained for at least 4 years, do not forward certificate to the Board of Nursing.
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Missouri Credentialing Board (MCB)

3 CE credit hours
Eligible until Jan 23rd, 2026
AddictionCounselorCE is an approved provider of the Missouri Substance Abuse Professional Credentialing Board (Provider #101). AddictionCounselorCE maintains responsibility for this course and its contents.
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New York Education Department Board of Social Work

3 contact hours
Eligible until Jan 23rd, 2026
CE Learning Systems, LLC, (d/b/a impactce.com) is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers. Provider #0060.
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New York Education Department Board of Mental Health Counseling

3 CE credit hours
Eligible until Jan 23rd, 2026
CE Learning Systems, LLC (d/b/a impactce.com) is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0072.
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New York Education Department Board of Psychologists

3 CE credit hours
Eligible until Jan 23rd, 2026
CE Learning Systems, LLC, (d/b/a impactce.com) is recognized by the New York State Education Department's State Board for Psychology as an approved provider of continuing education for psychologists, # PSY-0016.
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New York Education Department Board of Marriage and Family Therapy

3 CE credit hours
Eligible until Jan 23rd, 2026
CE Learning Systems, LLC (d/b/a impactce.com) is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0045.
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Virginia Certification Board (VCB)

3 CE credit hours
Eligible until Jan 23rd, 2026
Virginia Certification Board educational provider # 106
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Event Agenda

Agenda times are listed in US Eastern Time. That is 3 hours later than US Pacific Time. The event starts at 9:00am US Pacific Time.

12:00–12:10 (10 min) | Welcome & Framing
12:10–12:35 (25 min) | The Case for Cultural Intelligence
12:35–1:05 (30 min) | Core Components of Cultural Intelligence
1:05–1:35 (30 min) | Generational Patterns & Communication
1:35–1:50 (15 min) | Break
1:50–2:20 (30 min) | Deep Case Work: CQ in Action
2:20–2:45 (25 min) | Navigating Identity-Based Conflict with CQ
2:45–3:10 (25 min) | Team Planning & Collaboration Design
3:10–3:15 (5 min) | Key Takeaways & Close

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Live event registration purchases are not eligible for a refund, but can be transferred to a different event. Please contact our support team for assistance with changing your registration.

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If you need to cancel your registration for a webinar, please contact our support team for assistance prior to the event. Please note our refund policy, above.

If the activity must be cancelled by the provider, all attendees will receive an email notifying them of the cancellation. The email will also provide details about transferring the registration to another educational activity or receiving a refund of the registration fee. As always, you can contact our support team if you have questions or concerns.

Frequently Asked Questions

Once you register, you'll receive an email with the link and instructions to join the live event. The event will be hosted via Zoom Webinar. You may test your Zoom connection prior to the event at the Zoom Test page We recommend logging in 10-15 minutes early to be sure your connection is ready.

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