Team account FAQ
Everything below is drawn from the Team Administration help articles. If you don't find your answer, the help center has step-by-step guides for every dashboard page.
Seats & members
What is a seat?
Course access for one person. Assign a seat and that member gets the full library your plan covers, the same as an individual Spark or Ignite membership. Without a seat they can hold an account but cannot take courses through the team.
Is there a minimum?
Yes, three seats.
Does the manager need a seat?
Only if they take courses. Owners and admins who purely administer can be set to admin-only and don't use a seat.
What happens when someone leaves?
Remove them from the team and the seat frees up for the next hire. They keep their account, completed courses and certificates. You keep access to their certificates earned while they were on your team.
Can someone who already has an Impact CE account join?
Yes. Invite them with the email on their account. Their existing history stays with them and the team seat is added on top. If they already have an individual membership, we'll save their remaining time for later and apply it when/if they leave your team in the future.
Where do I see how many seats are open?
Settings and Billing both show total, used and open seats.
Roles & admins
What is the difference between an owner, an admin, and staff?
Both owner and admins manage members, assign courses, view usage and handle billing: buying seats, setting the renewal count and seeing invoices. The owner is the primary contact for the account and the only role that can remove another admin. Our support team can transfer ownership when the person in that role changes. Staff users can view team members and their activity, but cannot manage billing or add other admin/staff users.
Can we have more than one admin?
Yes. Name as many as you need, for example one per department or program, so nothing stalls when someone is out. By default admins use a seat, but you can set them to admin-only if they're not going to take courses.
Can an admin also take courses?
Yes, if they hold a seat. Set them to admin-only if they only administer and they will use no seat.
Billing & renewals
How does billing work?
One annual invoice for your seat count. Buy more seats anytime from the Billing page – this will generate an invoice for the new seats, prorated for the time left until your next renewal. Set next year's renewal count whenever your headcount changes.
Can we add seats mid-year?
Yes. Purchase them from the Billing page and they are ready to assign immediately upon payment of the invoice.
How do we change the count for next year?
Set next year's seat count on the Billing page. Your current seats are unaffected until renewal.
What does a seat cost?
Per seat, per year: Spark $75 (3–4), $70 (5–24), $65 (25–99), $60 (100–249), $50 (250+). Ignite $257, $247, $227, $207 and $177 for the same tiers. View pricing details
Courses & certificates
What is included in Spark versus Ignite?
Spark: unlimited self-paced courses, reading-based and video, plus the lending library for book-based courses.Ignite: everything in Spark, plus unlimited live webinars, conferences, summits and masterclasses, 100+ events a year.Both include US-based support.
Are courses approved for my staff's licenses?
CE Learning Systems holds 27+ national approvals, including ASWB ACE, APA, NBCC and NAADAC, plus state boards. Each course page lists the boards that approve it.
Where do certificates live?
In each member's own account. They stay there even after the person leaves your team. All certificates earned by your team members remain available in your team account as well.
Can we require specific courses?
Yes. Admins assign courses to individuals or the whole team and follow completion in the usage report.
Does the lending library cost extra?
No. It is included with Spark and Ignite. Members borrow the text for a book-based course rather than buying it.
Getting started
How fast can we start?
Self-serve: pick Spark or Ignite, enter your seat count and invite members, all the same day. Or schedule a demo and we will set the team up with you.
Can we see it before we buy?
Yes. Try a Free 7-Day Trial, or schedule a twenty-minute demo and we will build a sample team for your organization and walk through the dashboard live.
Who do we call?
Live US-based support at 888-459-1680, Mon–Fri 7am–4pm Pacific.
Ready to get started?
View pricing, start a free trial, or schedule a demo.